Sunrise Medical is experiencing an average lead time of 4-6 days on all orders
Questions about which cushion is right for you, an existing order, a return, or anything else? Reach us any of these ways.
(800) 385-6220
Monday through Friday, 8:30 AM to 5:00 PM ET
Best for product selection and sizing questions. Ask for a cushion specialist.
customerservice@rswstores.com
We respond to email within one business day. If your question is about an existing order, include your order number.
Chat is available during customer service hours using the chat button on this page. Outside those hours you can leave a message and we will respond the next business day.
RSW Stores
4064 Technology Drive
Maumee, OH 43537
We do not operate a retail showroom. Our Maumee address is a business office and is not open to walk-in customers. All orders are placed online or by phone and ship directly from the manufacturer.
Returns require a Return Authorization number before shipping anything back. To request one, call or email with your name, order number and reason for return. Full terms are on our Return Policy page.
Jay Cushions is a brand of RSW Stores.
RSW Stores | 4064 Technology Dr, Maumee, OH 43537 | Phone: (800) 385-6220 | Email: customerservice@rswstores.com
Customer service: Monday through Friday, 8:30 AM to 5:00 PM ET
RSW Stores is an authorized dealer of Sunrise Medical Products and is not otherwise affiliated with Sunrise Medical Inc. Dealers needing to contact Sunrise Medical may call (800) 333-4000.
© 2026 RSW Stores, a d/b/a of A6 Collective LLC. All rights reserved.
